FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at customercareviralit@gmail.com

Ques: What products do you sell on Viralit.in?
Ans: We offer a diverse range of products spanning categories such as electronics, fashion, home decor, beauty, and more. Explore our website to discover our extensive collection.

Ques: How can I place an order?
Ans: Placing an order is simple! Navigate our website, select your desired products, and proceed through the checkout process. No account creation is required.

Ques: What payment methods do you accept?
Ans: We accept various payment methods, including credit/debit cards, net banking, UPI, and Cash on Delivery (COD) for your convenience. Rest assured, our payment processes are secure and reliable.

Ques: How can I track my order?
Ans: Once your order is shipped, you will receive a tracking number via email. Track your order using this number on our "Track Your Order" page. For further assistance, reach out to our support team.

Ques: How long will it take to receive a tracking number?
Ans: We have a next-day dispatch policy, so all orders are allocated the tracking numbers within 24 hours.
You will receive the tracking number on your email address. You can also contact us to get the tracking information.

Ques: What is Your Return and Refund Policy?
Ans: We offer a hassle-free 5-day return window. If you're unsatisfied with your purchase, you can request a return, and upon approval, receive a full refund. Detailed information is available in our Return and Refund Policy.

Ques: How do I cancel my order?
Ans: Orders can be cancelled within 24 hours of placement. Contact our customer support team or email customercareviralit@gmail.com. Once an order is shipped, it cannot be cancelled.

Ques: Will I receive a confirmation number when I place my order?
Ans: Yes, all customers will receive confirmation after placing their orders on their emails instantly. (NOTE: Please get in touch with us if you don't receive one within 12 hours)

Ques: Who can I contact if I have a problem with my order?
Ans: All inquiries can be forwarded to customercareviralit@gmail.com and you can also WhatsApp us at +91 9575173666

Ques: Can I change my shipping address after placing an order?
Ans: We're sorry, but once an order is confirmed, we cannot change the shipping address. Please double-check your address during checkout.

Ques: Do you offer Cash on Delivery (COD)?
Ans: Yes, we do! You can choose Cash on Delivery as a payment method during checkout. Enjoy the convenience of paying for your order upon delivery.

Ques: Is shipping free?
Ans: Yes, we offer free shipping on all orders delivered within India, for more information go to the Shipping Policy

Ques: Why should I create an account on Viralit.in?
Ans: No account creation is necessary. We provide a seamless shopping experience without the need for accounts. Your order updates, including tracking numbers, will be sent to your email.

Ques: Do you have a physical store where I can make purchases?
Ans: We operate exclusively online. All purchases can be made through our website for a convenient and efficient shopping experience.

If you have any other questions or concerns, please feel free to reach out to our customer support team at customercareviralit@gmail.com. We're here to assist you!